frequently asked questions
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Most frequent questions and answers
USPS/EMS/DHL Delivery is used for all Standard Shipping deliveries, which will arrive within approximately 7-15 business days. Expedited Shipping is also available, and your preferred expedited method can be selected at checkout. Your tracking number will be sent automatically via email. Please allow up to 24 hours after the completion of your purchase for order confirmation to generate. Also, please be aware BOOLOPO shipping facility is closed on weekends.
1.) DHL Express (Recommended) which will arrive in 5-7 business days (Tracking and insurance provided) (excluding processing time)
2.) USPS/EMS International Mail (6-18 days Tracking provided. USPS shipments come with the package’s customs number indicating when the package leaves us. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country’s import laws before using USPS*
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unless our *Parcel insurance coverage is bought as an “add on” option during checkout. (7% of total cart value only)
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, (est 30-50 dollar/euro) as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, Boolopo does its best to under declare the product amount to make sure if tax is incurred to be at its minimal.
- If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you within 48 hours, a refund will be issued for the out of stock item and the remaining items in your order will be shipped out immediately.
- Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification immediately!
- If your order is flagged for fraud, processing will be delayed until we can verify the order is not fraud.
Due to HIGH demand, we dispatch items in 5-10 business days from the day of your order, sometimes much earlier. We will email you immediately as soon as your package is dispatched. Please do not contact us regarding your shipping status before 10 business days from the date of order. Expect to receive your order within 3-7 business days once you received your tracking information on a separate email. If tracking status does not show any status at the moment, kindly allow a few more days for any new information to load.
Immediately after placing your order we will send a confirmation email to the address you provide with an order/invoice number. This is a reference number you can use to enquire on your order. In the event you need to make a return/exchange, or have any questions about your order status, please provide our customer support team with your name and order number.
Yes. We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Your privacy is of utmost importance to us which is why we make sure to follow the highest of industry standards to ensure your personal information remains secure when you make a purchase through our site. We do this by encrypting credit card information through a secure socket layer (SSL), which is used across the internet for securely processing data. Once the transaction is complete, we don’t store your credit card information, as it is used only for completing a purchase.